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Terms & Conditions

Welcome to carrot.lk which is owned and operated by Illuminate Creative Pvt Limited (PV 00268305).

We are an online marketplace/market platform, which enable people to connect with each other, build communities and grow businesses or engage in charity.

Provided herewith are the Terms and Conditions governing your access and use of carrot.lk along with its related sub-domains, sites, mobile app, services, products, features and tools.

By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these Terms and Conditions (the "User Agreement"). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.


We don't charge you to use carrot.lk or the other products and services covered by these Terms, unless we state otherwise. Instead, Businesses, Organizations and other persons pay us to show you ads for their products and services. By using our Site, you agree that we can show you ads that we think may be relevant to you and your interests. We use your personal data to help determine which personalized ads to show you. The service retention may require to learn about your location, access to media and access to microphone. The client shall agree to give access to such required data as and when needed.

We don't sell your personal data to advertisers, and we don't share information that directly identifies you (such as your name, email address or other contact information) with advertisers unless you give us specific permission. Please read our Privacy Policy for further information.


To access certain services offered by the platform, we may require that you create an account with us. Anyone having the legal capacity can create an account by providing personal information required in creation of the account. You are obliged to provide true and correct details.

The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

Services we provide

Our Mission is to create network and connect Sri Lankan people for business development and charity.

To help advance this mission, the carrot.lk site provides a platform to

  • a. Sale of Goods and Services
  • b. Resale of used goods
  • c. Donate goods for charity
  • d. Inquire about needed goods or services

You may note that any illegal sale of Drugs or any other item banned by law, and Human trafficking, sexual content sharing or any such other illegal activity is strictly prohibited through this site, and you shall agree to comply with the law of the land in using this site.


Advertisers are responsible for ensuring that advertising content, text, images, graphics, video ("Content") uploaded for inclusion on the site complies with all applicable laws. The carrot.lk and the Illuminate Pvt Ltd assumes no responsibility for any illegality or any inaccuracy of the Content.

The advertisers and user guarantee that his or her Content do not violate any copyright, intellectual property rights or other rights of any person or entity, and agrees to indemnify the carrot.lk and the Illuminate Pvt Ltd from all liens, obligations, liabilities and claims arising in connection with the use of (or the inability to use) the service.

Content provided on this Site is solely for informational purposes. Product representations including price, available stock, features, add-ons and any other details as expressed on this Site are the responsibility of the vendors displaying them and is not guaranteed as completely accurate by us.

Submissions or opinions expressed on this Site are those of the individual(s) posting such content and may not reflect our opinion.

The users are free to give a rating to the sellers, vendors or another such person based on the users true and fair opinion and such rating is not influenced by the carrot.lk or the Illuminate Pvt Ltd at any cost.

Continued Availability of the site

We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.


You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard.

We shall note mediate or resolve any dispute or disagreement between you and the sellers/manufacturers of the product or service.

We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products or services listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Site. This Site, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. At no time shall any right, title or interest in the products sold through or displayed on the Site vest with us nor shall we have any obligations or liabilities in respect of any transaction on the site.

We shall neither be liable or responsible for any actions or inactions of any other service provider as listed on our Site which includes but is not limited to payment providers, instalment offerings, warranty services amongst others.


You shall indemnify and hold harmless, carrot.lk as owned by Illuminate Pvt Ltd, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release the site and the company and its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.


We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.

The Software

Our software includes any software ( including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the site.

You may use the software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site. You may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Sri Lanka including but not limited to any other applicable copyright laws.


All images published on the site are watermarked, which prevents the images to be used for other purposes, without the consent of the advertiser.

Paid content and services

Some content and services require payment, including but not limited to, membership packages, posting of ads in selected categories and promotions.


We work constantly to improve our services and develop new features to make our Products better for you and our community. As a result, we may need to update these Terms from time to time to accurately reflect our services and practices, to promote a safe and secure experience on our Products and services, and/or to comply with applicable law. We will only make any changes if the provisions are no longer appropriate or if they are incomplete, and only if the changes are reasonable and take due account of your interests, or if the changes are required for safety and security purposes or to comply with applicable law.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

We hope that you will continue using our Products, but if you do not agree to our updated Terms and no longer want to be a part of carrot.lk, you can delete your account at any time.

Governing law

This is operated under the laws and regulations of Sri Lanka.

Refund Policy

We're delighted to offer you the opportunity to publish ads on our platform absolutely free of charge. However, for those seeking increased visibility and exposure, we provide ad boosting services for a nominal fee.

Please be informed that once a payment is made for ad boosting, it is non-refundable. We appreciate your understanding in this matter as it allows us to maintain the quality and integrity of our services.

Should you have any questions or require further clarification, please don't hesitate to reach out to our support team. Thank you for choosing our platform for your advertising needs.