We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Illuminate Pvt Ltd and the Laws of Sri Lanka.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have taken controls and measures to uphold the compliance with privacy policy.

2. Collection of Data

Information posted on Carrot.lk is publicly available. If you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers.

We collect and store the following personal information:

Email address, contact information, and (depending on the service used) sometimes financial information, computer sign-on data, statistics on page views, traffic to and from carrot.lk and response to advertisements, and standard web log information.

We use users' personal information to:

Provide our services, resolve disputes, collect fees, and troubleshoot problems, encourage safe trading and enforce our policies, customize users experience, measure interest in our services, improve our services and inform users about services and updates, communicate marketing and promotional offers to you according to your preferences.

3. Cookies

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and, in some cases, to provide visitors with a customized online experience. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Cookies and personal data

We use cookies and similar tracking technologies to collect and personalise content and ads, to provide social media features, to contact you with newsletters, marketing or promotional material and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. All data stored in your browser can be cleared by clearing your browser cache. Personal data stored with carrot.lk can be erased by contacting our support team, see below for contact details.

Controlling cookies from your browser

You can choose to be notified when a cookie is being sent or decline them altogether in your browser. However, please note that if you do not accept cookies, you may not be able to use some portions of our service and some features may break.

4. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services.

5. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure. And the company will not sell or disclose your personal data for any other commercial work, not related to the company Illuminate Pvt Ltd.

We use tools (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure. All personal electronic details will be kept private by the Service except for those that you wish to disclose. It is unacceptable to disclose the contact information of others through the Service.

If you violate the laws of your country of residence and/or the terms of use of the Service you forfeit your privacy rights over your personal information.

6. Deletion of Account

You are permitted to delete your account anytime and all your personal data, collected at the creation of the account shall be delated from the software at the time of such deletion.

7. Disclosure

We don't sell or rent users' personal information to third parties for their marketing purposes without users' explicit consent. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other's rights, or protect anyone's rights, property, or safety.

8. Communication and email tools

You agree to receive marketing communications about consumer goods and services on behalf of our third-party advertising partners unless you tell us that you prefer not to receive such communications. If you don't wish to receive marketing communications from us, simply indicate your preference by following directions provided with the communication. You may not use our site or communication tools to harvest addresses, send spam or otherwise breach our Terms of Use or Privacy Policy.

If at any time you wish to have your information reviewed or removed from our active databases, please contact us at support@carrot.lk Additionally, you will be able to unsubscribe anytime by clicking on the unsubscribe link at the bottom of all our email communications.

9. Handling Customer Complaints and Suggestions

You may direct any questions or inquiries regarding our privacy policy or our practices